Desktop Support Specialist

////Desktop Support Specialist
Desktop Support Specialist2023-04-25T09:52:20+00:00

North Shore Animal League America is currently seeking a Desktop Support Specialist to join our team! The Desktop Support Specialist will be responsible for providing a wide range of technical support for server, network equipment, desktop computers, laptops, tablets, applications, and related technology such as phones and video equipment in all environments, including Microsoft, Linux, and MAC. The Desktop Support Specialist will play a critical role in maintaining the smooth operation of our technology systems and infrastructure.

Duties and Responsibilities:

  • Collaborate with the IT Support Team to deliver excellent customer service, prompt response times, and expert insights into general and complex support issues.
  • Participate in project work aimed at proactively improving IT products and services.
  • Provide onsite or remote support for desktops, laptops, printers, peripherals, phones, and mobile devices.
  • Assist with staff onboarding and off-boarding, including machine imaging and account creation/configuration.
  • Conduct routine hardware and software troubleshooting, problem resolution, maintenance, and updates for IT systems.
  • Communicate and coordinate system repairs and updates with vendors.
  • Create and maintain appropriate documentation and provide user orientation on hardware and software packages.
  • Support and troubleshoot issues related to desktops, laptops, printers, peripherals, handhelds, phones, and mobile devices, including adds, changes, and moves.
  • Monitor and support LAN and Wireless infrastructure and network equipment.
  • Monitor, maintain, and update all uninterruptible power supply (UPS) systems.
  • Keep up to date with new developments and techniques in information technology.
  • Perform other duties and projects as assigned.


  • Associates or Bachelors in computer sciences or equivalent desired.
  • 3+ years’ experience with Microsoft Office application software and Windows desktop operating systems including Windows XP Windows 10 and 11, MS Office 365.
  • A minimum 2 years of relevant experience in the Information Technology and Help Desk and Server Support field is required.
  • Detailed knowledge of PC and server hardware and peripherals.
  • Knowledge of Microsoft Windows, Server & Cisco technologies.
  • Ability to multi-task, organize, and prioritize work.
  • Must possess strong analytical skills and effective interpersonal and communication skills to interact with a wide range of customers having different levels of computer abilities.
  • A+ certification or higher or equivalent desired.
  • Experience supporting all cellular technology including Apple iOS and Android preferred.
  • Must have excellent customer service, problem solving and trouble shooting skills.
  • Must be able to communicate and interact effectively with customers, suppliers and vendors, and all levels of management.
  • Must have the ability to occasionally work evenings and weekends.
  • Must be able to lift 50 lbs.
  • Navigating through NSALA campus on a regular basis.

This description is intended to describe the type of work being performed by a person assigned to this job.  It is not an exhaustive list of all duties and responsibilities required by the employee.

We offer a competitive salary and an excellent benefits package including medical, dental, and much more. For consideration, all submitted resumes MUST include salary requirements. Interested candidates can forward their resume and cover letter to [email protected]