Associate Director of Operations

////Associate Director of Operations
Associate Director of Operations2022-04-11T12:46:03+00:00

We are seeking an Associate Director of Operations whose main focus will be the Pet Behavior department, but will also manage other areas as needed. This position will manage the Pet Behavior department and all its functions including the day to day operation of the department, setting standards for the department and animals, and will enhance existing and design new programs that will enrich both Canines and Felines and lead to quicker adoptions. Responsible to ensure the department is running efficiently and all dogs are receiving behavior modification. The overall goal is to ensure that all department managers are working together to achieve maximum results for the animals in our care.


  • Provide direction, development and leadership to the managers as needed. Setting the standard for the interaction between the departments.
  • Hire, train and supervise Pet Behavior Staff, Volunteers and Per Diem trainers. Provide leadership, coaching, mentoring as well as counseling and corrective action when necessary.
  • Meet regularly with the management staff to ensure consistency and that work is carried out appropriately.
  • Conduct meetings with pet behavior staff to review procedures, discuss workplace issues and share ideas to improve animal care, the customer service experience and the organization in general.
  • Maximize usage of Volunteers between departments as the powerful resource they are, engage them, manage them along with managers, as well as part of your staff.
  • Ensure adequate staff working with the Kennel Managers and other area managers, ensuring that there is adequate staff on each shift to ensure that prospective adopters are receiving adequate and consistent counseling as it relates to adoption selection.
  • Work with QC and AR managers to ensure evaluations are performed correctly. Monitor by being a clear presence in each function daily.
  • Ensure the effectiveness of the various department’s programs.
  • Assess operational effectiveness and implement improvement enhancement measures that are approved by the Vice President of Shelter Operations.
  • Contribute to long range planning with senior leadership team to ensure that all areas of operations are performing at the highest standard possible.
  • Other duties and projects as assigned.

Pet Behavior Focus:

  • Ensure that protocols are updated and behavior modification for long term dogs is consistent by getting to know each individual animal and learning what their needs are.
  • Corroborate and create relationships with places that may provide placement for some of our animals that aren’t doing well. Places would include sanctuaries, farms, out of area “no kill” shelters and other alternative placement that will meet the animal’s need and NSALA’s standards.
  • Develop a referral program with outside trainers for our adopter’s that live far, included should be a giveback as well as discount to the adopter.
  • Ensure that all of our dogs and cats in our care are receiving proper handling behavior modification and enrichment. Don’t forget the puppies!
  • Ensure all housebroken canines are walked three times per day – walks must include proper leash training and commands; walks must be executed within two hours to reduce frustration of canines waiting their turn. Staff walking shifts with volunteers and associates that are trained by Pet Behavior.
  • Work with social media department and web team, leverage all available programs, including AniPals, to create features and monitor responses.
  • Be available for media, VIP adopters and special events.


  • Must have minimum of 3 years shelter management experience
  • Working knowledge of animal care procedures, practices, and techniques.
  • Must have minimum of 5 years management experience including coaching, mentoring, supervising daily team activities, performance management/evaluations, hiring, terminations, etc.
  • Experience with canine behavior and enrichment experience. Comfortable working with dogs of all temperaments and sizes.
  • Must be able to complete work individually and as part of a team.
  • Willingness to work a flexible schedule including some nights and weekends.
  • Desire to make a positive difference in the lives of animals.
  • Clean, valid NY State driver’s license.

We offer a competitive salary and an excellent benefits package including medical, dental, and much more. For consideration, interested candidates can forward their resume and cover letter, along with salary requirements to [email protected]