Associate Director of Operations

////Associate Director of Operations
Associate Director of Operations2024-03-11T14:35:24-04:00

We are seeking an Associate Director of Operations who will manage the shelter’s day-to-day operations as well as the shelter staff and volunteers. Maximize adoptions through successful supervision and training team leaders, staff and a focus on the development of managers. Ensure the general health and well-being of the animals. Make sure the organization’s policies and procedures are met. Execute a wide variety of supervisory and administrative tasks.


  • Responsible for oversight of the overall day-to-day operations of the shelter.
  • Perform the day-to-day operational tasks in the absence of the Shelter Director.
  • Assist the Shelter Director with the supervision, motivation, and development of lead Kennel.
  • Perform daily, routine inspections of the shelter.
  • Ensure the safety, sanitation and upkeep of the shelter facility and maintenance of shelter.
  • Overseeing that BFF, the shelter, ark and grounds are kept clean, organized and repaired when needed.
  • Ensure proper cleaning protocols of all equipment are followed on a daily basis, and make recommendations regarding effective space utilization at the shelter and work process improvements.
  • Responsible for the ongoing training and development of staff and volunteers.
  • Communicate quality standards for each area, and monitor performance in light of those standards.
  • Interview, hire, train and retain Managers and Team Leaders.
  • Interview, hire, train, counsel, and evaluate kennel staff associates.
  • Make recommendations for staff transfers and promotions based on associate performance and potential.
  • Monitor associate’s performance-ensuring adherence to proper kennel procedures and policies.
  • Provide feedback and suggestions as to further development of newly hired associates to the Kennel Managers via the 45 and 90-day reviews, as well as annual associate reviews.
  • Respond to employee issues or conflicts and manage disciplinary action when appropriate.
  • Respond to adopter complaints and/or ensure adopter follow-up communication is handled appropriately.
  • Work with the Associate Director of Volunteers & In-home Foster Care Programs and the Kennel Managers to ensure the volunteers are assigned managers, are receiving adequate training, and are being supervised appropriately.
  • Work with the Foster Care Manager on getting felines/canines pending medical or in need of socialization into foster homes.
  • Work with the Shelter Medical team, ensuring animals are being seen in a timely fashion, and that any medical concerns with specific animals are being addressed appropriately.
  • Work with the Pet Behavior department to ensure that the canines are being evaluated in a timely manner and that pet holds and behavior holds are being addressed appropriately.
  • Work with the Communications department to ensure animals are selected and held for media opportunities and/or provide appropriate handlers when necessary.
  • Devise ways to increase and improve adoptions.
  • Work with the Managers to ensure a nice animal selection and make sure there is an adequate number of animals to reach goals.
  • Work with the Managers to ensure animals are being rotated on the adoption floor and that animals on hold for various reasons are provided with a plan.
  • Ensure that the Managers and Team Leaders are providing adequate enrichment for both the canines as well as felines.
  • Oversee canine and feline photos, videos, and Facebook Lives are taking place weekly to promote our available animals for adoption.
  • Create weekly manager schedule.
  • Keep current on all Animal League America events.
  • Maintain working knowledge of all support areas as well as all departments of Animal League America.
  • Other duties and projects as assigned.


  • Three (3) years supervisory/management experience preferably in an animal-related facility.
  • Must be able to organize, execute, and report on work activities without direct supervision; lead a team of employees.
  • Must be administratively detailed and enjoy working with animals.
  • Proficient in Microsoft applications.
  • Maintain a culture of teamwork, superior customer service and commitment to the well-being of all animals in our care.
  • Strong knowledge of animal welfare: including care, handling, health, behavior and sheltering issues.
  • Previous animal-related work experience a plus. Must have the ability to train, develop and motivate staff.
  • Strong leadership ability.
  • Ability to maintain effective working relationships with other departments and senior management.
  • Must be able to lift up to 50 pounds, ability to bend, twist and turn on a consistent basis, and ability to stand or walk for extended periods of time.
  • Desire to make a positive difference in the lives of animals.

We offer a competitive salary and an excellent benefits package including medical, dental, and much more. For consideration, interested candidates can forward their resume and cover letter, along with salary requirements to [email protected]