North Shore Animal League America is currently seeking a Client Services Representative to provide excellent customer service to current, and potential clients of the Pet Health Centers. The Client Services Representatives act as first contact for all potential and current clients, and a liaison between our veterinarians and their patients.
Duties and Responsibilities (include but are not limited to):
- Provide outstanding customer service
- Communicate with clients through a variety of channels including telephone (both inbound and outbound), email, and virtual Televet platform.
- Work as part of a team to put our clients and patients first
- Assess emergency calls and walk-ins and direct them accordingly
- Create appointments, explain procedures, give accurate fees and information for routine services (clinic hours, verify vaccine information, etc.)
- Check in each patient for designated procedure/exam
- Present hospital policies and invoices
- Check out each client with the ability to process all payment types
- Create client/patient medical records
- Copy, Fax/Email medical records upon request
- Process Care Credit and Scratchpay applications and payments
- Data entry including vaccination records, importing medical records, updating client information, etc.
- Maintain front desk and waiting rooms of the Pet Health Centers to ensure they are both stocked, organized, and presentable at all times
- Additional duties may be assigned at the discretion of management
Qualifications and Skills:
- Preferred 2+ years of customer service experience in a medical or veterinary facility
- Excellent written and verbal communication skills
- Must be computer savvy
- Ability to work a flexible schedule including nights, weekends, and holidays
- Ability to work in a team oriented environment
- Ability to stay organized and focused in a fast paced, high volume and demanding work environment
- Willingness to learn and ability to adapt to changes quickly, while consistently meeting or exceeding expectations
- Maintaining confidentiality to sensitive client information
- Desire to make a positive difference in the lives of animals and their owners
This position is 5 days a week including 1 weekend shift.
We offer a competitive salary and an excellent benefits package including medical, dental, and much more. For consideration, interested candidates can forward their resume and cover letter, along with salary requirements to hr@animalleague.org.