Volunteer Associate

Volunteer Associate2023-07-19T10:25:41+00:00

North Shore Animal League America is currently looking for full-time Volunteer Associate to assist with the daily operations of the volunteer department and provide support for the NSALA Volunteer Program, the Volun-TEEN Program, and other volunteer special initiatives. Contribute assistance to support areas such as Shelter Operations and Foster Care, as needed.

Duties and Responsibilities (include but are not limited to):

Volunteer Program Recruitment, Onboarding, and Training

  • Assist with reviewing incoming volunteer and volun-teen applications.
  • Assist with interviews: hold interviews for volunteer/volun-teen candidates with Senior Volunteer Coordinator or Volunteer Team Leaders; update spreadsheet with results; prep acceptance emails with training dates, sends letters to participants who are not selected, etc.
  • Assist with providing Basic Training for new volunteers.
  • Prep volunteer ID badges.
  • Communicate with Shelter Managers and Team Leaders regarding new volunteer start dates and assist with finding a buddy for the new volunteers.
  • Assist with inputting new volunteers into databases (Volgistics and Filemaker) and ensure information is kept up to date (address changes, shift changes, etc.)
  • Assist with providing continuing education classes such as Computer Database training, Customer Service and Adoption Applications, etc.


  • Assist with administrative duties, such as returning telephone calls, email inquiries and mail inquiries regarding volunteer at NSALA.
  • Maintain and update volunteer hard-copy files (attendance, training forms, commendations, accident reports, etc.)
  • Work with Shelter Managers to ensure the 90-day volunteer evaluations are being sent and completed.
  • Assist with the maintenance, and send out various important spreadsheets/grids including Weekly Volunteer Staffing Sheets, Attendance Reports, etc.
  • Keep the Volunteer Bulletin Board up to date regarding trainings, new volunteer positions, and policy changes for shelter (or communicate with all volunteers in e-mail blasts).
  • Assist administrative volunteers with volunteer birthday cards and certificates, anniversary letters, and year-end holiday cards, and ensure that these items are completed in the event an administrative volunteer is not available to assist.

Special Initiatives

  • Assist the SPOT program with cats and puppies to nursing homes and rehab facilities, this includes interfacing with nursing/rehab home contacts, placing animals on hold, and preparing animals for their visits. Assist in visits to SPOT locations as needed.
  • Assist with Volunteer Events such as Volunteer Grab & Go, Appreciation Week, Walk & Wag Fundraising, etc.
  • Assist the Senior Volunteer Coordinator and Associate Director of Volunteers with corporate volunteers during Corporate Volunteer Days.
  • Work hands-on with the Senior Volunteer Coordinator, Associate Director of Volunteers, Shelter Directors, Shelter Managers, and Kennel Associates to increase morale and help mediate relationships between staff and volunteers.
  • Assist with the development of other new initiatives to enrich the current volunteer program.
  • Provide basic assistance to the Foster Care Department, as needed, in terms of intakes, discharges, deliveries, or special events.
  • Provide assistance to Shelter Operations during special events, adoption events, and during adoption days, as needed.
  • Support Communications team with Media Events as needed.
  • Provide shelter tours as requested.


  • Must be proficient in Microsoft Office Applications.
  • Strong organizational and communication skills.
  • Excellent interpersonal skills. Must be able to work with a very varied group of volunteers, employees and the public.
  • A can-do, positive and solution-focused mindset.
  • Must be able to work a flexible schedule, and one weekend day.
  • Must be able to lift 40lbs.
  • Must have a clean driving record.
  • Must be comfortable around cats and dogs of all sizes.
  • A genuine desire to make a positive difference in the lives of animals.
  • An empathetic approach to caring for individuals and rescue pets.

We offer a competitive salary and an excellent benefits package including medical, dental, and much more. For consideration, interested candidates can forward their resume and cover letter, along with salary requirements to [email protected]